Terms and Conditions

1. Welcome and Agreement

Welcome to KhelKshetra, India’s premier platform for tabletop gaming, uniting enthusiasts from Mumbai to Guwahati. By accessing our website, mobile app, or related services, you agree to these Terms and Conditions, which govern your experience whether you’re exploring games in Delhi, joining a Diwali-themed event in Kolkata, or ordering in Bengaluru. If you do not agree, please refrain from using our services.

KhelKshetra is dedicated to fostering a vibrant gaming community of over 300,000 players across India, from Hyderabad to Imphal. We offer a curated catalog of games, support multiple languages like Hindi, Tamil, Telugu, Bengali, and Marathi, and optimize our platform for rural areas with slower internet connections. These terms ensure a fair, safe, and enjoyable experience for all, whether you’re a casual player in Pune, a strategy enthusiast in Ahmedabad, or organizing a game night in Chennai during Holi.

2. Compliance with Laws

KhelKshetra operates in full compliance with Indian and international regulations to provide a trusted platform for gamers nationwide:

• Consumer Protection Act, 2019 (India) for fair practices
• Information Technology Act, 2000 for secure digital operations
• Intellectual property laws to protect game designs and content
• E-commerce regulations under Indian law
• Environmental standards for sustainable packaging in cities like Surat and Kochi
• Digital Personal Data Protection Act, 2023 (DPDP Act) for user privacy
• Regional regulations for seamless operations across India

We continuously update our practices to align with evolving regulations, ensuring a seamless experience for users in Chennai, Bhopal, and beyond. Our commitment to compliance supports our mission to unite India’s gaming community through shared hobbies, regional tournaments, and cultural events like Independence Day or Ganesh Chaturthi celebrations.

3. Our Services

3.1 Service Description

KhelKshetra offers a comprehensive platform for tabletop gaming enthusiasts across India:

• Curated catalog of games, from classics like chess and Ludo to modern titles like Catan, Dixit, Azul, and Ticket to Ride
• Community features connecting players in Mumbai, Bengaluru, and rural areas via Telegram and WhatsApp groups
• Local event listings for game nights in Pune, Kolkata, or Jaipur
• Tutorials and blogs with game strategies in languages like Hindi, Tamil, and Bengali
• Order and delivery services for seamless shopping in Hyderabad or Nagpur
• User reviews and leaderboards for regional tournaments in Ahmedabad or Guwahati
• Community groups for strategy discussions and event planning
• Festive events tied to Diwali, Holi, or Independence Day

3.2 Service Commitment

We are dedicated to delivering an exceptional experience for all users:

• Accurate game and event details for informed choices
• High-quality service for users in Delhi, Chennai, and rural areas
• Timely updates on orders, events, or festive promotions
• Responsive support for inquiries from Ahmedabad to Imphal
• Efficient handling of returns or exchanges per our policies
• Optimized access for low-bandwidth areas like rural Rajasthan or Assam
• Multilingual support for seamless access in regional languages

From browsing in Surat to joining a tournament in Guwahati, we strive to make every interaction a delightful part of your gaming journey, tailored to India’s diverse regions and cultures.

4. Your Responsibilities

As a KhelKshetra user, you agree to:

• Provide accurate information for orders, account creation, and event registrations
• Keep your account credentials confidential and secure
• Use our services in compliance with Indian laws and regulations
• Respect the intellectual property of KhelKshetra and game publishers
• Engage respectfully with our team and community in groups or events
• Report suspicious activity to protect our platform
• Follow guidelines for game nights, tournaments, or community events
• Foster a positive environment in community interactions

Non-compliance may lead to account suspension or restricted access, ensuring a safe and welcoming environment for gamers in Mumbai, Bengaluru, and beyond.

5. Intellectual Property

KhelKshetra’s intellectual property powers our unique platform and community:

• Ownership of website, app, and original content like blogs, tutorials, and event materials
• Limited license for personal use of our platform and services
• Protection of user-generated content, such as reviews or strategy tips, under our privacy policy
• Licensing agreements with publishers for authentic games like Catan or Azul
• Prohibition of unauthorized use, reproduction, or distribution of our content
• Protection of culturally inspired designs, such as Diwali or Holi-themed game bundles
• Ownership of multilingual tutorials in Hindi, Tamil, or Bengali

Whether in Delhi or Kochi, we encourage enjoying our platform while respecting the creative work of KhelKshetra and our partners.

6. Order and Delivery Terms

Our order and delivery process ensures a seamless experience across India:

• Detailed descriptions for games like Azul, Ticket to Ride, or Ludo
• Reliable delivery to Chennai, Pune, or rural areas like Bihar
• Transparent order tracking updates via email or app
• Flexible return/exchange policies for defective or incorrect items
• Special promotions, such as Holi or Independence Day game bundles
• Timely delivery coordination for orders or event-related shipments
• Eco-friendly packaging for deliveries to Surat or Guwahati

We partner with trusted logistics providers to ensure games reach you safely, whether in Kolkata, Nagpur, or a village in Tamil Nadu.

7. Limitation of Liability

KhelKshetra’s liability is limited to:

• Issues directly caused by our platform’s negligence
• Claims related to defective or incorrect products
• Claims filed within legal timeframes under Indian law
• Issues covered by our support and return policies
• Delays due to external factors, such as weather during monsoon season
• Technical disruptions in areas with unstable internet

We are not responsible for indirect issues, ensuring fairness for users in Ahmedabad, Imphal, and across India.

8. Dispute Resolution

We aim to resolve disputes fairly for our community across India:

• Informal resolution through our support team in Mumbai
• Mediation for escalated concerns
• Arbitration per Indian laws, if necessary
• Jurisdiction in Mumbai, Maharashtra, for legal proceedings
• Clear guidelines for submitting complaints via email or app
• Dedicated support for users in Delhi, Chennai, or rural areas

Contact us from any city to resolve concerns and maintain a positive gaming experience.

9. Changes to Services

KhelKshetra reserves the right to:

• Modify or discontinue services with prior notice
• Update game catalogs or event offerings, such as Diwali tournaments
• Introduce features, like multilingual tutorials in Telugu or Marathi
• Adjust promotions, such as festive game bundles for Holi
• Revise terms to reflect regulatory changes in India
• Update leaderboards or tournament formats for fairness
• Enhance community features like Telegram or WhatsApp groups

We’ll notify users in Bengaluru, Hyderabad, or rural areas via email, app alerts, or community groups to ensure transparency.

10. Termination of Services

We may suspend or terminate access for:

• Violation of these Terms and Conditions
• Fraudulent or unauthorized activity on the platform
• Illegal use of our services under Indian law
• Breach of privacy or intellectual property policies
• Inappropriate conduct in community groups or events
• Repeated failure to follow event guidelines in Pune or Kolkata
• Actions that compromise platform security

We aim to maintain a safe and welcoming platform for gamers in Jaipur, Chennai, and across India.

11. Contact Us

For questions about these Terms and Conditions, contact our support team:

• Email: contact@khelkshetra.com
• Phone: +91 094 846 3939
• Address: Mangaldas Rd, Market, Kalbadevi, Mumbai, Maharashtra, India

From Kolkata to Imphal, we’re here to assist with any questions or concerns to ensure a seamless gaming experience.